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FAQ

Will my sessions be confidential?
I am bound by professional codes of ethics that require us to maintain full confidentiality of our clients' information. My work is further governed by HIPAA guidelines that prevent me from sharing information about clients without their express written consent.

There are a few exceptions to confidentiality under the law. Some of these exceptions include when a client is in danger of harming themselves or others, suspected child or elder abuse, or stalking behaviors. A judge may court order records under particular legal circumstances, and insurance companies have a right to very limited information to provide insurance reimbursement for certain services.

Do you accept healthcare insurance?

Yes, I'm in-network with the following insurance plans:

Aetna, Horizon BCBS, Oscar Health, Oxford, UnitedHealthcare (UHC/UBH)

I partner with Headway to verify benefits and manage billing, copays, and payments in one secure platform. However, it is each client’s responsibility to understand their own insurance plan and to confirm what services are covered, what their copay or deductible may be, and whether any limitations apply.

For clients with other insurers, out-of-network benefits may offer partial reimbursement. A superbill we be provided to submit to your insurance. Please contact your insurance provider to learn what your specific policy includes.

Click below to get an estimate of your cost: https://care.headway.co/providers/christina-cassidy?utm_source=pem&utm_medium=direct_link&utm_campaign=34432

What can I expect with therapy?
We’ll begin with a complimentary 15-minute consultation to get to know each other, discuss what you’re looking for, and determine whether we feel like a good fit. If we decide to move forward, you will be sent paperwork via a secure portal to complete before our first appointment.

Our first session will include:

  • A chance for you to share what brings you to therapy and what you hope to work on

  • A review of your history, current concerns, and any relevant background

  • Clarifying your goals and what you’d like support with

  • An explanation of my therapeutic approach and how we can work together

  • Time to answer any questions you may have about the process

From there, we’ll move at your pace and begin building a supportive, collaborative space focused on your growth and well-being.

Where are sessions held?
Virtual counseling services are available across New Jersey through a secure telehealth platform, and in-person therapy sessions are offered in Whippany, NJ. This approach allows you to access quality care in the way that works best for your lifestyle.

How do I know if therapy is right for me?
Therapy can be a powerful resource if you’re experiencing emotional distress, looking for personal growth, working to strengthen your relationships, or navigating major life changes. If you’re unsure whether therapy is a good match for your needs, consider scheduling a consultation to discuss your concerns and explore whether this approach is the right fit for you.

How frequently will I meet for therapy?
The frequency of sessions is determined by your therapist and will vary based on your individual needs and treatment goals. We usually recommend starting sessions weekly at first, and then assessing a more appropriate frequency from there.

If I am not using healthcare insurance, what can I expect to pay?

In accordance with the No Surprises Act, clients who are uninsured or are self-pay are entitled to receive a “Good Faith Estimate” (GFE) of the expected costs for psychotherapy services. This GFE will be provided as a separate document to qualifying clients.